Norris Green Village 1

Sustainability

Climate change – one of the greatest challenges in human history

It’s why our efforts to reduce our carbon footprint, protect our environment and be proactive with social responsibility are vital.

We’re fully committed to being a responsible business and limiting the environmental impact of all our operations.

We’ve detailed exactly how we’re meeting our goals in our 3-year Sustainability Strategy:

Read our strategy

Our highlights

Our highlights

9,000+ trees planted

We plant a tree for every home we rent or sell

Our highlights

Reduced emissions

By implementing a home/hybrid working policy

Our highlights

Reduced emissions

By promoting virtual viewings and property inspections

Our highlights

Company fleet adjusted

to 30% hybrid vehicles

A commitment to excellence

Within our second Sustainability Strategy, we have developed 20 commitments across three pillars: Residents & Homes, Operations & Communities. We've created a sustainability roadmap for 2024-2026, aligning this with our wider corporate vision and the aims of our investor clients for their portfolios.

We know it’s not just what we do that matters but how we do it. It’s why, as an industry-leading team of experts, we always look to exceed expectations - and that includes delivering against our commitment to sustainability.

We recognise the role we have in addressing the climate crisis. And we’re enthused by it. But the task ahead is massive. As both a company and as individuals, we don’t underestimate it. We’ll continue our sustainability work across our business and will regularly share our progress with you.

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Our vision

  • To build on our high standards
  • To be recognised as doing the right thing
  • To protect our planet as much as possible
  • To deliver best-in-class service to all customers

Our approach

  • Reducing our environmental impact
  • Green Living education
  • Health and wellbeing
  • Sustainable communities
  • Efficiencies through market-leading technology

Rigorous in environmental, social & governance commitments

All our Sustainability Commitments are aligned to the United Nations' Sustainable Development Goals - a recognisable and proven framework that ensures we act with rigour as we work toward our goals.

Here’s some detail on the targets we’re implementing to help us meet our pledges across our three pillars. 

Our Residents & Homes

Rigorous in environmental, social & governance commitments

Provide information, signposting and targeted campaigns to help our residents maintain a healthy lifestyle

Rigorous in environmental, social & governance commitments

Train our Property Managers on green living, including water, energy and waste efficiencies in the home

Rigorous in environmental, social & governance commitments

Provide green living home audits during resident interactions (e.g. moving-in), including water, energy and waste efficiencies in the home

Rigorous in environmental, social & governance commitments

Reduce ‘no access’ visits through improved processes and resident communications

Rigorous in environmental, social & governance commitments

Promote and encourage virtual viewings, and virtual property inspections where appropriate

Rigorous in environmental, social & governance commitments

Actively promote and encourage Smart Meters with our residents to increase adoption

Our Operations

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Ensure our employees have access to employee wellbeing services and an in-house mental health first aider

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Actively support diversity, equality and inclusivity across the business, demonstrated through our policies and reporting

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Ensure that all electronic waste (e-waste) generated by our operations is responsibly managed through reuse and recycling

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Report on our Scope 1 & 2 carbon emissions annually from 2024 and have targets in place to reduce operational emissions

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Move to renewable energy sources and drive operational efficiencies to reduce energy consumption

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Commit to support local communities, charities and through a variety of activities to achieve an annual contribution

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Commit to support local communities, charities, schools or businesses through employee volunteering

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Mandate ESG training for all employees through our Ascend Academy, to promote green living at home and work

Our Communities

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Sponsor a local school to educate around sustainable practices such as waste reduction and encouraging biodiversity

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Leverage partnerships to provide residents and/or employees with sustainable products (e.g welcome gifts)

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Raise awareness of green living through education and awareness campaigns

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Commit to replacing our fleet to electric and hybrid vehicles

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Continue our hybrid working policy, avoiding unnecessary commuting, to reduce our carbon emissions

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Plant a tree for every property we rent or sell

We’ve detailed exactly how we’re meeting our goals in our Sustainability Strategy:

Download

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