Norris Green Village 1

Our Sustainability Commitment

Climate change – one of the greatest challenges in human history

It’s why our efforts to reduce our carbon footprint, protect our environment and be proactive with social responsibility are vital.

We’re fully committed to being a responsible business and limiting the environmental impact of all our operations.

We’ve detailed exactly how we’re meeting our goals in our Sustainability Commitment Report:

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Our 2023 highlights

Our 2023 highlights

5,000 trees planted

We plant a tree for every home we sell or let

Our 2023 highlights

Reduced emissions

By implementing a home/hybrid working policy

Our 2023 highlights

Reduced emissions

By promoting virtual property viewings and visits

Our 2023 highlights

Company fleet adjusted

to 30% hybrid vehicles

A commitment to excellence

Our first Sustainability Commitment comprises 13 commitments: 8 to help protect the environment, 5 to support our social responsibilities. All 13 commitments are fully aligned to the United Nations Sustainability Goals (SDGs).

We know it’s not just what we do that matters but how we do it. It’s why, as an industry-leading team of experts, we always look to exceed expectations - and that includes delivering against our sustainability commitments.

We recognise the role we have in addressing the climate crisis. And we’re enthused by it. But the task ahead is massive. As both a company, and as individuals, we don’t underestimate it. We’ll continue our sustainability work across our business and will regularly share our progress with you.

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Our vision

  • To build on our high standards
  • To be recognised as doing the right thing
  • To protect our planet as much as possible
  • To deliver best-in-class service to all customers

Our approach

  • Reducing our environmental impact
  • Green-Living education
  • Health and wellbeing
  • Sustainable communities
  • Smart waste management

Rigorous in environmental and social commitments

All our Sustainability Commitments are aligned to the United Nations Sustainable Development Goals - a recognisable and proven framework that ensures we act with rigour as we work toward our goals.

Here’s some detail on the policies we’re implementing to help us meet our environmental pledges:

Rigorous in environmental and social commitments

We are committed to replacing our entire fleet to Hybrid Vehicles by 2025

Rigorous in environmental and social commitments

We are committed to recycling waste at all our branches

Rigorous in environmental and social commitments

We will plant a tree for every property we rent or sell

Rigorous in environmental and social commitments

We will reduce ‘no access’ visits by 20% over the next 12 months, reducing our carbon emissions

Rigorous in environmental and social commitments

We will actively promote and encourage Smart Meters with our residents to increase adoption

Rigorous in environmental and social commitments

We will continue to promote virtual viewings and property visits, to reduce our carbon emissions

Rigorous in environmental and social commitments

We will continue our Hybrid working policy, avoiding unnecessary commuting, to reduce our carbon emissions

Rigorous in environmental and social commitments

We will report on our Scope 1&2 carbon emissions annually from 2023/24 and have targets in place to reduce emissions

Here’s how we’re working toward meeting our social commitments

Here’s how we’re working toward meeting our social commitments

We will ensure our employees have access to employee wellbeing services and an in-house mental health first aider

Here’s how we’re working toward meeting our social commitments

We will enhance our employee benefit programme to encourage green living and reward sustainable working

Here’s how we’re working toward meeting our social commitments

We will continue our commitment to support local charities, and through a variety of activities to achieve an annual contribution

Here’s how we’re working toward meeting our social commitments

We will train our Property Managers to provide our residents with green living advice when they move in and during our inspections, including water, energy and waste efficiencies in the home

Here’s how we’re working toward meeting our social commitments

We will commit to support local communities, charities, schools or businesses through employee volunteering

We’ve detailed exactly how we’re meeting our goals in our Sustainability Commitment Report:

Download

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