Frequently asked questions

Here are some of our most often asked questions.

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How much are Ascend’s lettings fees?

All of the information you need can be found on our lettings fees page.

What do I need to do before renting a property?

We've outlined a handy step-by-step guide on our Tenants page. If you have any further questions, please get in touch with us

Why do I need to be referenced?

We have a duty of care to our landlords to ensure that tenants are able to meet their rental commitments on a monthly basis. And also to ensure that tenants are likely to take good care of their property.

What does referencing involve?

Our referencing process is nothing to worry about, we just need a few details about you, your income and employment details. We are likely to need the following from you:

  • Photo ID

  • Proof of address (this can be a utility bill or bank statement)

You will be asked to complete a referencing form which will need to include your current address details and details of your previous landlord, if applicable.

We will also carry out a credit check.

I am a student, how do I get through the referencing checks?

For UK students, we can accept UK based guarantors as long as they meet the referencing criteria, have no adverse credit and earn 3 times the annual rent. This is worked out using the following calculation: (your share of rent) x 12 x 3.

If you are a sponsored student, you are able to use a bursary or you have the option to make the rental payments up-front.

What is a guarantor?

If you (the tenant) are a student, or you fail to meet the affordability requirements, you can ask a guarantor to support you. A guarantor (usually a parent or guardian) will agree to take joint responsibility for the rental payments should you fail to make them. Guarantors are required to pay any rent arrears (if the tenant does not pay) and for any damages equating to any more than the deposit.

My flat mate wants to move out, what do I do?

  1. You can find another tenant and we can do a change of tenancy on the contract. The new tenant will need to be fully referenced (which will incur a fee).
  2. You can take over the full tenancy as a whole. You will need to undergo additional referencing to ensure you meet affordability requirements.
  3. If you're unable to meet the rental payments by yourself, unfortunately you will need to give notice on the property and will incur a re-letting fee.

Impressed yet?

We’d love to work with you. If you feel we’d be a good fit, give us a call on 0161 669 4982 and we can get our heads together and get started on a plan of action.


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